COMPUTER SETTINGS Using Internet Explorer? Go to start > control panel > internet options > advanced > and unchecked the box beside "USE Passive FTP" before trying to connect to our FTP. *Other browsers may not work to download files. * POPULAR FTP CLIENTS: Windows 95/98/ME/2000/XP - Download A Free Copy of Filezilla MAC Users - Fetch is sometimes, pre-installed on MAC Download Fetch